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Refund Policy
We are committed to providing fair, transparent, and professional service to all clients.
A LEGAL DISCLAIMER
Our Commitment to Fair Service
At BMC2IT Solutions, we strive to provide professional and reliable IT support services. This Refund Policy outlines how cancellations, refunds, and service-related disputes are handled.
Service Cancellations
Clients may cancel a scheduled service appointment by providing reasonable notice prior to the appointment time.
Cancellation requests should be submitted by phone or email.
Refund Eligibility
Refunds may be considered in the following circumstances:
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A service was paid for but could not be delivered by BMC2IT Solutions.
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An incorrect charge was applied to an invoice.
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A duplicate payment was received.
Non-Refundable Services
The following are generally non-refundable:
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Completed onsite or remote support services.
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Time spent diagnosing, troubleshooting, or investigating technical issues.
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Travel charges incurred for scheduled onsite visits
Disputed Charges
If you believe an invoice or charge is incorrect, please contact us within 7 days of receiving the invoice. We will review the matter and work with you to resolve any concerns.
Quotes and project-based services may be subject to separate agreements, terms, and payment conditions as outlined in the approved proposal or service contract.
Contact Us
If you have any questions regarding these Refund Policy, please contact us:
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